Out-of-Hours & Weekend POCT Support
Ensure continuity and safety in patient care beyond regular hours.

Description:
Our Out-of-Hours and Weekend POCT Support service provides immediate assistance for point-of-care testing issues when your internal teams are unavailable. We help clinical staff navigate urgent device errors, troubleshoot result discrepancies, and maintain uninterrupted testing during evenings, nights, and weekends.

What’s included:

Rapid remote or on-site support for POCT device errors

Troubleshooting abnormal results or connectivity issues

Escalation handling with manufacturers if needed

Temporary device swaps or user credential resets (if permitted)

Clinical liaison to minimise patient impact and delays

Benefits:
✓ Reduced downtime and result delays
✓ Improved patient safety during off-peak hours
✓ Reduced burden on on-call lab teams
✓ Faster issue resolution and staff reassurance

Ideal for:
• Emergency departments
• Critical care & surgical wards
• Maternity and paediatrics
• Any 24/7 ward reliant on bedside testing